ANATOMY

Point .
Spine .
Bolster .
Tang .
Handle* .
Rivets .
Heel .
Edge .
Tip .
Grip guide (only on Chef’s Knife)
*Subtle color variations may occur due to the material and the handcrafting process

CLEANING 

• Wash before using for the first time: hand wash only. 
• Wash, rinse, and towel-dry knives immediately after each use.

CARE

• Hone your non-serrated blades before each use to make sure the blade is properly aligned.
• If you feel resistance as you’re cutting, your blade’s edge may be dull. Non-serrated knives should be sharpened once every one to two years to maintain their sharpness.
• Only use them on knife-safe surfaces like wood or plastic cutting boards. Hard surfaces like glass, marble, or metal will prematurely dull your knives. 

USE

• Hold the knife with your dominant hand:
        For the Chef’s Knife: Use a pinch grip. Place your thumb and index finger on the grip guides. Your remaining three fingers should loosely curl around the knife’s handle.
      Avoid extending your index finger onto the spine.
      For all other knives: Grip the handle in your working hand. Your thumb should rest on the side of the handle, and your fingers should curl around the handle.
• Use your non-dominant hand as a guide:
       Curl your fingertips back and place them on the food you’re cutting. Your nails and fingertips should be behind your first knuckle. The knife blade should be parallel to the middle section of your fingers, and your thumb should be behind your fingers.
• To use:
      Chopping, slicing, and dicing: Keeping the point of the blade on the cutting board, move the knife upward and downward in a rocking motion using smooth, even strokes.
• Mincing:
      Start with the tip of the knife on the cutting board. Place your non-dominant hand on the spine of the blade to stabilize the knife. Lift the handle and pivot the knife upward and downward in a rocking motion.
• For serrated knives: Slice through foods with a gentle sawing motion, keeping your fingers away from the blade.

GUARANTEE

• Lifetime guarantee for noncommercial use. Refer to sales receipt or website for details. The guarantee is limited and covers defects in materials and workmanship. The guarantee excludes damage by abuse or misuse (such as lack of or improper cleaning, overheating, dishwasher cleaning, use of caustic or other unapproved cleaners or use of nonstick sprays), ordinary wear and tear, or act of God. Product returned is subject to inspection for proper use and care.

Made in China

Thank you for choosing TUO Cutlery. From this page, you can learn about our shipping info. and after-sale policy.

TUO brand products are backed by warranties against manufacturing defects. These warranties apply to purchases made through our official website only. If there is anything you need us to help with, please contact our customer service team and we will try our best to help.


Shipping Info.

We offer Free Shipping Worldwide, no matter how many knives you order. Please note that we have warehouses in the United States & Canada, so for the order from the US & CA, we will ship out knives via USPS, UPS or FedEx, and fast delivery in 7 days. For the other locations, we will ship out knives from China via FedEx, the estimated shipping time needs 7-10 days.

Processing, shipping, and handling times are approximated and not guaranteed. You will receive tracking information for your shipping method via the email you provide us with your order.

Please note:

- We cannot ship to PO Boxes. If a PO Box is entered your order will be delayed until we can contact you for a valid delivery address.

- Please make sure a valid phone number and email address are listed so that our customer service representative can reach you promptly to resolve any issues.

- Orders are processed and shipped Monday through Friday. If you place an order on the weekend, we’ll process it and ship it out to you on the following Monday/Tuesday.

-Orders can take 1-2 business days to process.

- Any orders received after 8:00 pm Pacific Time will be processed the following business day, if possible.


Here are the situations that may cause disputes:

1. Item not received Delivery on the way
- Parcel seized by customs: It is the buyer's duty to do customs clearance. Therefore, you should contact the customs office to take your parcel once it has been seized.

- Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local post office to check it for you. At the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.

Unsuccessful delivery
- If the parcel is delivered unsuccessfully because of the wrong address offered by the buyer. We are not responsible for any loss caused.

- If the parcel is sent to the wrong address or lost by the shipping company, please contact our customer service team, we’ll help deal with the problem.

2. Quality Problem
If the product you received has any manufacturer defect, we're willing to send you a replacement product. Email us at customerservice@tuocutlery.com with your Order ID and any images of the quality problem you are concerned about, and we will be pleased to assist you. Note: Please do not return the parcel before contacting us. Please note that the outside package address is not our return address. 3.

Order Cancelling
You may cancel your order at any time prior to TUO Cutlery processing your order by emailing customerservice@tuocutlery.com. Unfortunately, we are not able to cancel orders once they have been shipped. If choosing PayPal to pay, it needs 5-7 days for PayPal to complete the settlement. During this time, if you want a refund, 5% of the order total will be charged as a handling fee. All rights to interpret are reserved by TUO Cutlery.

PS: Refunds can take 7-15 business days to show in your bank statements. Questions / Concerns If anything is unclear or if you have a special circumstance, please feel free to email us: customerservice@tuocutlery.com. We would love to serve you.